Frequently asked questions

UK information: Delivery to the UK is now available again. For your information, you may have to pay VAT and customs fees when your package arrives. We do not know the amount and it may vary depending on the size, weight and amount of your order.

We would like to inform you that in-store deliveries are suspended for the moment.

Once your order has been shipped, you will receive an email containing the tracking number of your package, which you can use to track your order.
You also have the possibility to track your order in your "Your account / Your orders :

• In process: we are preparing your order in our workshops.
• In preparation: we have well received your order in our workshops.
• Order dispatched: your order has been handed over to our transporter and the shipment is in progress.
• Completed: Order received.
• Closed: Order refunded.
• Cancelled: Order cancelled (before payment).

We invite you to contact our Customer Service by email at SAV@laulhere-france.fr.

Exchanges are valid only for defective or poor quality products.

If your order does not suit you, that you wish to change size, model or color, you just have to reorder on our eshop. (see Returning an item that does not suit you).

You have a 14 days deadline as from the date of reception of your parcel to return your article to us.

Please note: we do not accept returns of berets in one size (TU) that have already been stretched.

If despite our quality controls your beret is defective or has a defect:

Contact our customer service by email: SAV@laulhere-france.fr and attach pictures of the problem encountered on your item, we will tell you the procedure to follow.

We will pay for the cost of returning poor quality/defective items.

We do not make standard exchanges on our Laulhère France site. If unfortunately your product does not suit you:

Contact our customer service by email: SAV@laulhere-france.fr, we will tell you the procedure to follow.

You have a 14 days deadline as from the date of reception of your parcel to return your article to us.

For standard returns, the return costs are at your expense.

Please note: we do not accept returns of berets in one size (TU) that have already been stretched.

You will receive an email when your refund has been processed. We will refund you within 14 working days starting from the day we receive your return package

To create a Laulhère account :

• Click on the button "My account" on the top right of the home page then on " Create an account ".
• Fill in the requested information and click on "Create an account" at the bottom of the page.

You will then receive a welcome email confirming the creation of your account.

To log in to your account, click on the "My account" button at the top right of the home page of Laulhere-France.com. Enter your address and your password then click on "Login".

If you wish to receive our Newsletters, go to your "My Account / Newsletter Subscriptions" page and then tick the "I subscribe" box.

If you haven’t received any of our newsletters, try searching in your spams/junk email folder.

If you no longer wish to receive our Newsletters, go to your "My Account / Newsletter Subscriptions" page and then uncheck the "I subscribe" box. You can also click on the unsubscribe link at the bottom of each of our newsletters we send you.

You can save your shipping address, so that you don't have to type it in every time your make an order. You will be able to modify or delete your shipping adress at any time. To do this, go to your "My account / address book" page.

To modify or delete your personal informations, click on your "My Account" button. This will allow you to manage your addresses and personal informations. In the same space, you can also change your password by clicking on "change password".

If you have forgotten your password, click on your "Account" button at the top right of the home page, and click on "Forgotten your password? " link. Enter your email address and click on "Reset my password". You will then receive an email that will assist you to reset it.

For any information concerning your personal data, please click here.

If you wish to delete your acount, please contact us at SAV@laulhere-france.fr. Please be aware that if you delete your account, details of all your past purchases will be lost as well.

You can consult our size guide here.

You can find the Laulhère collection in our Parisian boutique located at 14-16 rue du Faubourg Saint-Honoré 75008. The Heritage collection can be bought exclusively online.

You can add, delete or modify your shopping cart as long as you have not validated your order.

Warning, a validated and paid order is no longer modifiable. If you made a mistake, please contact us by email sav@laulhere-france.fr, we will cancel your order in its entirety and you will have to reorder on our website Laulhère-France.com.

Once your order has been confirmed, you do not have the possibility to cancel your order. Nevertheless, if the status of your order is being processed, please contact us by email at SAV@laulhere-france.fr so that we can proceed to refund your order as soon as possible.

Your order is confirmed as soon as it appears in your "My account / My Orders".

You will also receive a confirmation email with an order reference number, a summary of all the items in your basket as well as a tacking number which you can use to track your order.

If the item you wish to order has the following indication "Order this beret, it will be made for you. "This means that we are out of stock on this item.

Indeed, our collections are produced in limited quantities in order to limit our impact on the planet.

When you order an item that is not in stock, it will be made especially for you. We are committed to ensuring that you receive your item within a maximum of 4 weeks (6 weeks for orders placed at the end of July, August and during the Christmas and New Year's holidays).

From July 1st 2021, new mandatory European directives will apply to e-commerce sites in terms of VAT. We have therefore decided to display on our eshop a single price including VAT for all countries, but a different VAT depending on your country of delivery. That is why, on our eshop, when you validate your basket, the VAT rate applicable in your country of delivery will be automated and will increase or decrease the amount of your order.

VAT Applicable only in the UK: VAT is no longer included in the price of your beret, but is payable on arrival at the destination. This is part of the new Brexit regulations.

Depending on the country of delivery, customs fees may be applied upon receipt of your package. We do not know the amount and may vary depending on several criteria including the size, weight and amount of your order.

You can pay your order only via credit/debit card.

Your banking informations are not recorded. Transactions on our website are processed by a secure payment plateform managed by our partner Payzen. Your payment is fully secured.

Your bank account will be debited as soon as your order is confirmed.

If your payment has been refused, please try completing your order with another payment method.

If despite this, you encounter the same problem, contact us by email at SAV@laulhere-france.fr. Our team will be pleased to help you.

There is no purchase limit on our Laulhère France website.

Your invoices are available in your "Your Account / Orders". area. Click on your order and download your invoice.

Find our Laulhère collections in our shop located at 14-16 rue du Faubourg Saint-Honoré 75008 PARIS. The Laulhère shop is open from Monday to Saturday from 11am to 7pm.

Customer Service :
You can contact us by email at SAV@laulhere-france.fr. We are at your disposal to answer your requests as quickly as possible.

Our customer service team will answer you on +33 (0)1 42 65 02 00 from Monday to Friday from 10am to 12.30pm and from 2.30pm to 5pm.

You will find cleaning tips for your berets in the product descriptions in the "Maintenance" tab. They are also available in the booklet Votre Béret Laulhère which comes with your beret in its storage box.

Brushing and dusting tips can be found in the product descriptions in the "Maintenance" tab. They are also available in the booklet Votre Béret Laulhère which comes with your beret in its storage box.

This technique applies exclusively to berets without a leather headband.

To stretch a one-size beret, please follow the instructions below.

Using your hands, grasp the beret firmly and pull it gently between your hands as you turn the beret. If this is not enough, repeat the operation until you reach the desired size. Be careful, it is not possible to shrink an over-stretched beret.

Discover the technique by clicking on the video below: